You can download the complete policies and procedures from the links below or read our summary:

1.0 Policy statement

Incommunities recognise that all tenants have the right to the peaceful enjoyment of their home. Equally, every resident has a responsibility not to interfere with their neighbours right to the peaceful enjoyment of their home.

We define Anti-social behaviour as that which causes harassment alarm or distress to others or which causes nuisance or annoyance to others.

We think that examples of this are:
  • Criminal behaviour
  • Being violent or threatening to be violent
  • Drunken or loutish behaviour
  • Persistent loud noise
  • Harassment

Incommunities will not tolerate Anti-social behaviour and will take appropriate and proportionate action to combat it.

2.0 Our Approach

Incommunities has a wide range of measures to combat Anti-social Behaviour. We will use those measures in an incremental way to change and improve behaviour.

Actions which we will use include:

  • Informal discussions and warnings
  • Formal warnings and cautions
  • Mediation
  • Acceptable Behaviour Contracts
  • Injunction Orders
  • Anti-social Behaviour Orders
  • Closure Orders (in conjunction with the Police)
  • Possession proceedings

    In addition we will seek to restrict new lettings to persons who have been responsible for anti-social behaviour in the past.

3.0 Prevention

Incommunities will try to prevent anti-social behaviour whenever possible by treatment, diversion or support.

We will work with partner agencies to pursue a range of initiatives to intervene and support where anti-social behaviour is being perpetrated by reason of the vulnerability of the perpetrator. These may include:

  • Using mediation
  • “About Turn” for tenancy management support
  • Drug and Alcohol service
  • Positive Activities for Young People
  • Social Services and Education Welfare Services
  • Bradford Health Trust
  • Voluntary organisations such as SHELTER, Bridge Project, DIAL, Gingerbread and Fairweather Project.

    We will develop protocols with these agencies for swift and effective referrals.

4.0 How we will handle complaints – Highlights

4.1 Making a complaint
We will accept and act upon complaints however they are made; in person, in writing or through a third party. We will accept anonymous complaints, although this may restrict the amount of investigation which we may undertake.
We will acknowledge all complaints in writing and give you contact information within 7 days.

4.2 Upon receiving a complaint we will

Take details – we will interview you thoroughly to obtain details of your problem.
Investigate and seek further information – this may include asking you to keep Incident logs of any further occurrences. We may also speak to others who may have been affected by the conduct.
Consider the use of covert or overt surveillance to gather information.
Liase with other agencies who may be able to help and make referrals where necessary.
Agree with you an Action plan for the further conduct of your complaint.
Refer the case to our specialist Tenancy Enforcement Team.

4.3 What happens next?

Having investigated the case we will carry out a case assessment and decide on our response. This may include:

  • Interviewing the perpetrator
  • Issuing a formal or informal warning
  • Asking both parties to meet with a Mediator
  • Referral to Tenancy Enforcement Team for possible legal action or other remedies

5.0 Witness Support


We will support those who give us information about anti-social behaviour. We will keep in contact with witnesses throughout the process and will keep them fully informed.

Our support may include:

  • Providing language skills
  • Providing security measures
  • Support before during and after the Court process

    We will also support tenants and residents who make complaints by employing professional witnesses to give independent evidence in appropriate cases.

6.0 Multi Agency Working


We will engage in collaborative work with other agencies in order to deter or prevent anti-social behaviour and in order to re-habilitate those who have engaged in such behaviour. In pursuance of this aim we will share information with our partners and we will participate in an Information sharing protocol to facilitate this.


7.0 Our Staff


Our staff are central to the delivery of our response to anti-social behaviour. We will make a commitment to support and protect our staff when they are subject to offensive conduct.

We will train our staff to ensure that they are aware of the issues of anti-social behaviour, the remedies and how they are accessed and their role in the procedure.

8.0 Final word


If you consider that you are or have been affected by any of the issues dealt with in this policy summary and you have any queries or you wish to access any of the actions or remedies described in the policy then for further information contact:

Tenancy Enforcement Team Manager,
Trust House,
5, New Augustus Street,
Bradford
BD1 5LL

Tel 01274 254266

A full copy of the Policy and Procedure which is described in this Summary is available at a small charge by contacting the Tenancy Enforcement Manager at the above address

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