repairs

Reporting a repair

To request a repair simply phone our Repairs Hot-line on 01274 257003 at any time or log into your account.  Our specialist teams can then deal with your request promptly.

We are committed to providing a high quality 24 hour responsive service.  If you make a repair request we will be able to offer you an AM or PM appointment on the day of your choice (Monday to Friday, subject to availability) for most day to day repairs.
 
Our responsibilities
 
We are responsible for keeping the structure and exterior to your home in good repair and for maintaining heating, sanitation and service installations. Our responsibilities cover fair wear and tear but not damage caused by customers, other residents or their visitors. We are also only responsible for those installations fitted by us.

Our repair timescales
 
Emergency - Within 24 hours
Where there is a danger to life. Including severe flooding, burst pipes, blocked drains, no lights in entire dwelling.

Urgent - Within 7 calendar days
Jobs that require attention within 7 days but not emergency. Includes no hot water, no lights or heating in individual rooms. 

Routine - Within 30 calendar days
A whole range of routine repairs that do not fall into other priority categories.