frequently asked questions

Contact Bradford Council's Housing Benefit Section on 01274 432771

When placing a bid if you don’t meet the “Property Criteria”, you may be placed in the B list. A message will notify you of this fact. For example, a single applicant bidding for a 3-bedroom house will still be allowed to bid but will be placed in the secondary ‘B’ list.

Bidders placed in the ‘B’ list (secondary list) will not be shown their positions on the customer site. It will only state that you are on the ‘B’ list. This is to prevent any confusion.

At verification stage the housing office(s) will assess those members on the primary ‘A’ list first. If they don’t find a suitable applicant from the ‘A’ list they can then move on to the ‘B’ list. Please note: The ‘B’ list members may not receive an offer, as they do not meet the property criteria.

Shared ownership is a part-buy-part-rent scheme that provides a low cost ‘stepping stone’ towards full home ownership.

The scheme enables people with a local connection to purchase a share of a property and pay rent on the remaining share. It’s a great way of helping our propective customers, who might not be able to afford to buy a property outright, to buy a stake in their future home.   The scheme allows you to gradually buy more shares, so eventually you could purchase the home outright.

To be eligible for an Incommunities shared ownership property,  applicants must meet certain conditions, the full details of which are available on application.  For further details click this link Shared Ownership.

To access personal information on this website for security reasons you’ll have to register first. This makes sure no-one without a password protected logon can get into the website, and only you or someone you’ve revealed your logon details to can get at your information.

This number is known to us and is unique to your tenancy, so entering it once at the start ensures we only give access to the right person and tenancy. During registration you will be able to choose a new user name entirely as you’d like it. From then on you will log on to the service with this new user name and password, and will not have to quote the 85… number again.

To ensure maximum protection of information we need to make sure the password goes securely only to the right customer. In theory anybody could register under a Tenancy Agreement Number, a name and an email address – and if we then sent the password through to that email address someone could start accessing your information dishonestly.

The Incommunities website uses full encryption and latest data security techniques to ensure information is stored as safely as possible against improper access. But beware that anyone knowing your logon user name and password can retrieve your information – it’s up to you to keep these safe. If at any time you believe your user name and password have been revealed, or your information is being accessed without your consent, then you can change your password by logging into the my Incommunities website and selecting change password or by phoning your local area office .

Occasionally everyone forgets a password and we have allowed for this. If you forget yours simply contact us and we will ask you the security question you first registered with (like ‘what’s your mother’s maiden name ?’) - your correct answer will indicate your entitlement to log on, so will reset your password and mail through the new one to you as having rightful access to the data.

If you haven’t yet registered for the service then you’ll need to do this before you can use it – click on the ‘register for my Incommunities’ link on our home page. If you have registered but still can’t log-on then please check you’ve entered your chosen username, password and any other requested information absolutely correctly and re-enter as necessary. If all this fails then please telephone your local office who will be happy to help within office hours of 8.45 am to 4.30 pm.

Alliance & Leicester operate our web-based payment collection service - they have many years expertise in processing high-security financial transactions. This facility is available entirely under Alliance & Leicester’s logon and password security procedures, which are separate from ours. It’s easy enough to register with them though, in the same way you have with us. Click on the A&L Payment button and you will be led through the process there.

When you change tenancy your registration for this website service will not alter, you will have access to information about both the new and previous tenancies via the same user name and password. If you move away you will still have access to your old tenancy information until it expires.